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Then they asked me if it was part of the agreement for them to pay me back the money I spent fixing this entry point to remove my review online.
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I know this because we fixed the spot was flashing that was not properly secured. They were incredibly rude while they were here trying to tell me the spot where the squirrel came in was a chew hole when it was not. Update: Ryan sent out the incompetent person who came to my house 2 times before and told me there was nothing more they could do when that wasnt true.and another guy. How many return visits does it take for a thorough assessment of my small townhouse? I will return your call. They also mentioned something that can be done in townhouses is soffit blockers.which I assume is just some mesh.but you guys havent done that either. On the third visit I called because I heard something in a wall which I thought was a mouse because of previous issue but your reps told me it was a squirrel and they would charge me $600 to fix the entry point which I'm sure a mouse could get in too so I guess you guys missed that spot too.
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But this was after a third visit.the first 2 visits back I was told I could keep calling but there was nothing more that could be done but that wasnt true. It wasnt until I kept requesting visits did your personnel identify a missed entry point and completed some additional work. Responding to Ryan: I can understand that townhouses have challenges but when I spend $2,000 to have my house mouse proofed I expect everything possible to be done to be done. I was quoted $600 to prevent a squirrel from entering a gap around a chimney. And they will claim any additional work was not in their original scope and does not fall under their warranty and charge you a ridiculous amount of extra money. They arent good for townhouses.if their measures dont work they will blame it on neighbors that they cant help after you spent a lot of money.